We carried out a review of the data available to us about Right at Home Ilkley, Keighley & Skipton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Right at Home Ilkley, Keighley & Skipton, you can give feedback on this service.
Right at Home Ilkley, Keighley and Skipton is a domiciliary care agency that provides care for people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting 17 people with personal care, including older people and people living with dementia.
People’s experience of using this service and what we found
People and relatives spoke very positively about the care and support provided. They were happy with the call times and said they were supported consistently by the same staff. They felt safe and told us staff were caring and compassionate. People’s privacy and dignity were respected.
Staff knew people well and supported them based on their needs, wishes and preferences. They had the skills to support people appropriately and received regular support, supervision and training. Recruitment was managed safely.
People’s care needs were assessed and they received effective support with their dietary and health needs. Medicines were managed safely. The service was responsive to people’s health and social care needs. Staff followed good infection prevention and control practices, including wearing personal protective equipment when supporting people.
Staff asked people for consent before providing any care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider and the registered manager were approachable and passionate about providing high quality care. They provided strong and visible leadership to the team. Audits and checks were in place to monitor the quality and safety of the service. One relative said, “Managers and care givers alike have been consistently friendly, compassionate, supportive, prompt and responsive.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 January 2020 and this is the first inspection.
Why we inspected
This was a planned inspection as the service did not have a rating.