26 June 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced.
We gave a short period of notice because this is a small domiciliary care agency and we wanted to be sure someone would be at the office to support the inspection.
We visited the office location on 9 June 2021.
What we did before the inspection
We reviewed information we had received about the service since their registration. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection-
We spoke with three members of staff and the registered manager. We looked at a range of records including four care plans, four staff recruitment records, a selection of audits and a sample of medication administration records.
After the inspection –
We made phone calls to four people who used the service to enable them to share their views on the care provided to them.
26 June 2021
About the service
Mendip Court is a domiciliary care agency which provides personal care to people in their own homes. At the time of the inspection the agency was supporting nine people.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were happy with the care they received and the staff who supported them to remain independent in their own homes.
People received their care safely from staff who knew how to recognise and report any concerns. Risk assessments were carried out to minimise risks to people and staff.
People were cared for by staff who had undergone a thorough recruitment process. Staff had undertaken basic induction training to make sure they could care for people safely.
People had their needs assessed before they began to use the service. From these assessments care plans were developed to give staff the information they needed to provide effective care. People told us they were happy with their care and continued to make choices.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were cared for by staff who were kind and respectful. People were visited by small teams of staff who they were able to build comfortable relationships with.
People knew how to raise concerns and said they would be confident to do so. Where people had raised issues with the registered manager they had been investigated and resolved to the satisfaction of all parties.
The service was well led by a registered manager who was committed to providing person centred care. People could be confident that quality was monitored, lessons were learnt when things went wrong, and there was an emphasis on continued improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 January 2020. They moved to their current location on 16 November 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.