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Creative Care Services Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 11 April 2019

About the service: Creative Care Services Limited is a domiciliary care agency. It provides personal care to people living in their own homes and supports people to access the community and remain as independent as possible. The service specialises in supporting people with a learning disability. At the time of the inspection the service supported 13 people, two of whom received the regulated activity of personal care.

People’s experience of using this service:

Since the last inspector the provider had introduced a system to ensure care plans were regularly reviewed. When reviewing care delivery staff actively engaged people and their relatives in the process to ensure it was meeting their needs.

Staff were very kind and caring. People enjoyed spending time with staff and meaningful relationships had developed between staff, people and their relatives.

Staff empowered people to remain as independent as possible and were passionate about enabling people to have maximum choice and control over all aspects of their lives.

Staff understood how to recognise and protect people from abuse. Systems were in place to ensure people received their medication safely. Risks to people’s everyday lives had been assessed. Care plans provided information for staff about how to support people in accordance with their preferences and wishes. Staff understood their responsibilities to prevent the spread of infection whilst working in and between people's homes.

The registered manager supported staff to complete a variety of training sessions. This ensured they had the necessary skills to meet the needs of people. Staff supported people in line with the legislation of the Mental Capacity Act (MCA) and we saw no unnecessarily restrictive practices in place.

Incidents and accidents were monitored to inform practice and make improvements to the service. Concerns and complaints were effectively responded to and where appropriate action was taken to resolve the situation.

People were supported to access healthcare services when they needed to. Staff described positive working relationships with healthcare professionals.

Staff respected people's life histories, diversity and personal preferences when delivering care. People and their relatives had confidence in the staff and were pleased with the care they received. The provider actively sought feedback from people using the service and their relatives. This information was used to develop and improve service delivery.

Staff were supported by a well-established management team who had a clear vision for the service, placing the needs of people using the service at its core. This ethos was firmly embedded into the culture of the service and was emulated by staff, who took pride in their work and endorsed the values of the service.

Rating at last inspection: Good (published 24/06/2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. At the last inspection the service was given an overall rating of good but the domain of well-led was rated as requires improvement. This was because the quality assurance systems in place were not effective. During this inspection we looked to see whether the provider had made the required improvements to this area and found effective systems were now in place.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 11 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 11 April 2019

The service was effective.

Details are in our Safe findings below.

Caring

Good

Updated 11 April 2019

The service was caring.

Details are in our Safe findings below.

Responsive

Good

Updated 11 April 2019

The service was responsive.

Details are in our Safe findings below.

Well-led

Good

Updated 11 April 2019

The service was well led.

Details are in our Safe findings below.