Archived: The Mcloughlin Face Clinic

This service is rated as Good overall. This is the first inspection of this service.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Mcloughlin Face Clinic on 30 March 2023 as part of our inspection programme. The Mcloughlin Face Clinic first registered with CQC in February 2020 and are registered for the regulated activities, surgical procedures and treatment of disease, disorder and injury.

The registered manager is the individual provider and clinician for the company. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Mcloughlin Face Clinic provides some services, such as skin peels, skin boosters and lip fillers which are not within CQC scope of registration, therefore we did not inspect or report on these services.

Our key findings were:

• The service provided care in a way that kept service users safe and protected them from avoidable harm, however gaps were identified in safety processes.
• Service users received effective care and treatment that met their needs.
• Service users with treated with kindness and respect and involved in decisions about their care.
• The service organised and delivered services to meet service users’ needs. Service users could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

• Undertake quality improvement activity to review the safety and effectiveness of the care and treatment provided.
• Implement processes to ensure equipment needed to treat a medical emergencies are routinely checked and working.
• Implement systems to analyse patient feedback in order to identify themes and areas for improvement.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services