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SGE Care & Recruitment

Overall: Good read more about inspection ratings

1st Floor Construction House, 1 Broadway Parade, Kings Estate, Elm Park Avenue, Elm Park, Hornchurch, RM12 4RS (020) 3417 2953

Provided and run by:
SGE Care Limited

Latest inspection summary

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Background to this inspection

Updated 5 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we held received about the service. We sought feedback from the local authority and professionals who might work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with two relatives of people who used the service about their experience of the care provided. We spoke with the registered manager and one carer for the service. We reviewed a range of records. This included two people’s care records. We looked at two staff files in relation to recruitment. We also looked at a variety of records relating to the management of the service.

We continued to seek clarification from the provider to validate evidence found. We looked at further evidence sent to us by the registered manager regarding training, quality assurance and working with other agencies.

Overall inspection

Good

Updated 5 August 2022

About the service

SGE Care and Recruitment is a domiciliary care agency registered to provide personal care. At the time of the inspection, two people were receiving support with personal care and support.

People’s experience of using this service and what we found

The service had systems in place to keep people safe from abuse. The service assessed risks to people to keep them safe when caring for them. Staff were recruited safely, their attendance to calls punctual and there were enough of them to provide care to people using the service. Infection prevention and control measures were in place. There had been no incidents or accidents but there were systems in place for the provider to learn lessons when things went wrong.

People’s needs were assessed before they used the service so the provider knew whether they could meet those needs. Staff were trained how to do their job and were provided an induction before starting employment. People were supported to eat and drink and make choices with their food. Staff worked with other agencies to provide effective care, particularly health care professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s consent was sought when care was provided.

Relatives told us staff were caring. People’s equality and diversity characteristics were respected. People and relatives were able to express their views about the care provided. People were encouraged to be independent and their privacy and dignity respected.

Care plans recorded people’s needs and preferences and people received person centred care. People’s communication needs and preferences were recorded in care plans so staff could meet them appropriately. There were systems in place so people and relatives could complain, but at the time of the inspection none had needed to. People had the choice to share their end of life wishes if they wanted to.

The provider promoted a person-centred service. Relatives and staff thought the service was well led. Staff and management knew their job roles and responsibilities. There were quality assurance systems in place, so the provider was able to continuously learn and improve, this included gathering feedback from people and relatives. Staff were able to engage with the registered manager through regular meetings or supervision. The service sought to work in partnership with other organisations to benefit people using the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 January 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.