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Blossom Healthcare Solutions

The provider of this service changed - see old profile

We have not inspected this service yet

Inspection summaries and ratings from previous provider


Overall summary & rating

Good

Updated 13 November 2019

About the service: Palmerstone Homecare limited is a domiciliary care agency that provides personal care to people living in their own homes. At the time of inspection 64 people were using the service.

People's experience of using this service

People received a safe service. Staff knew how to keep people safe and were knowledgeable of safeguarding procedures. Risks to people's safety were identified, assessed and appropriate action was taken to keep people safe. When people were at risk staff had access to assessments and understood the actions needed to minimise avoidable harm. There were always enough staff deployed to meet people's needs. Staff underwent relevant pre-employment checks that assured they were suitable to care for people made vulnerable by circumstances in their own homes. Medicines were administered and managed safely by trained and competent staff. The registered manager carried out audits of Medicine Administration Records (MAR).

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were trained and supported to ensure they delivered effective care and support to people. This helped to ensure people received consistent and informed care, which they had agreed to.

Staff were respectful and caring towards people. Staff understood the importance of promoting equality and diversity. Staff knew how to communicate with people, which helped develop positive relationships with them.

People's care plans were personalised, and people were involved in decisions made about their care and support. People knew how to make a complaint about the service. Staff felt supported by the registered manager and other senior staff.

At our previous inspection we required further assurance that the service was sustaining all the improvements they had made. At this inspection we found that quality assurance systems were working more effectively. The registered manager was committed to developing and making continual improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 03 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 13 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 13 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 13 November 2019

The service was well led.

Details are in our well led findings below.