Offices, Bowbrook House

Updated 25 June 2025

Date of Assessment: 2 July 2025 to 7 July 2025. The service is a Domiciliary Care Agency (DCA) registered to provide personal care. People were supported with their personal care needs to enable them to live in their own homes and promote their independence. This care was provided in peoples own apartments within Foresters Court, which is a set of retirement apartments. At the time of the inspection the service supported 5 people with personal care. This was the service’s first rated inspection.

People received safe care as staff assessed and mitigated risks. People had individual care plans which informed staff on how they wished to be supported. These were detailed and contained information on potential risks to the person’s health and safety, so staff could effectively support them. Where it was needed people were supported with their medicines by trained and competent staff members.

People were safeguarded from the risks of ill-treatment or abuse as the staff team had received training and knew what to do if they suspected wrongdoing.

People’s assessments recorded their preferences and communication styles. Assessments were updated to reflect any changes in health. People remained responsible for arranging their own health care with partner healthcare providers in the community. However, if it was needed or wanted, staff were available to support them to ensure they received positive outcomes.

Although the service was not responsible for supporting all people with their diet and hydration, staff monitored and supported if there were changes of people’s care needs.

People were treated with kindness and with compassion by a caring staff team. People had their dignity and privacy respected by staff who promoted their independence. People knew how to give feedback on their care. The management team had systems in place to address any comments including compliments, suggestions and complaints.

Staff were supported by a management team who were approachable, knowledgeable and compassionate. The management team focused on continued improvement and reviewed significant events, such as incidents or accidents, to seek learning and minimise the potential for incidents reoccurring. The management team has systems in place to respond to concerns if any were raised with them.

People were supported by staff who were effectively trained and who had been recruited safely.

Updated 25 June 2025

People were positive about the quality of the care they received. People were supported by staff who knew them well. One person said, “We all just seem to get along. They know me very well and I know about them. It is nice to see the same staff all the time. It gives me confidence they know me.”

All those we spoke with stated staff treated them with dignity and respect.

People were involved in the development of their individual care and support plans. These plans took account of what they could do for themselves and what they needed assistance with. These plans recorded their personal protected characteristics including, but not limited to, age, gender, religion and sexuality. People were supported by staff who knew them well and assisted them with kindness and compassion. People were confident staff would support them as arranged, which included times and durations of agreed calls.

People told us the staff supporting them were knowledgeable and skilled. One person described what they could do themselves to maintain their independence. They said, “I know what I need and how to do it. Sometimes I just need a little help, and I take responsibility for informing staff on how I like things done. It is a small thing, but it keeps me in control of my own help.”

People felt safe from the risks of ill treatment or abuse. Everyone we spoke with told us they felt comfortable reporting anything they felt was not right. The service supported openness and was responsive to comments and suggestions for improvement. People were confident if they needed to raise anything, the management team would take their comments seriously and respond positively.

People were regularly asked for their views and opinions on the care they received and felt their comments were valued by the service. Everyone had a service user pack which contained important information including useful telephone numbers should they need them. However, everyone we spoke with felt talking with a supportive staff team helped resolve issues before they arose.