We carried out a review of the data available to us about Radis Community Care (Dorothy Terry House) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radis Community Care (Dorothy Terry House), you can give feedback on this service.
Radis Community Care (Dorothy Terry House) is an extra care service providing personal care to people who live in their own flats in one adapted building. The building is owned by a housing agency and Radis Community Care are commissioned to provide personal care to the people living there. At the time of our inspection there were 19 people receiving the regulated activity of personal care. Support was individually tailored to people’s assessed needs with the aim to help people to maintain independent lives and remain in their homes.
Not everyone using Radis Community Care (Dorothy Terry House) receives the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
People’s experience of using this service and what we found
People’s care and support was person-centred and reflected people’s preferences. Staff provided care that was respectful of people’s dignity, privacy and human rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were protected from the risks of COVID-19 by effective infection control procedures. Staff had training in relation to COVID-19 and had access to sufficient supplies of personal protective equipment (PPE). The registered manager and provider ensured that infection control procedures reflected current government guidance.
Staff had the training, skills and knowledge to meet people’s needs and preferences. Staff told us that they felt supported in their roles and where additional training or support was identified as being needed this was provided. There was regular involvement from health and social care professionals. People and professionals spoke positively about the care and support that staff provided.
Staff told us that the management of the service had improved. The registered manager told us about their aspirations for the service to be a leading service in the area. People spoke positively about the changes that had taken place since the registered manager had started. There were comprehensive systems of governance and oversight.
People’s care plans were personalised and reflected people’s own individualities and interests as well as their specific health needs. Work was underway by the registered manager and activities co-ordinator to review people’s personal histories and improve how they reflected people’s life stories.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 24 July 2015.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
This was the first inspection for this service under the current provider.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.