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Vital HealthCare Services Limited

Overall: Good read more about inspection ratings

1st Floor, 12 Northgate Street, Ipswich, IP1 3DB (01473) 212089

Provided and run by:
Vital Healthcare Services Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

23 June 2021

During a routine inspection

About the service

Vital Healthcare Services Limited is a supported living service providing personal care to people who lived in their own homes across Suffolk.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, a total of 19 people were using the service.

People’s experience of using this service and what we found

People were supported and encouraged to participate in a range of activities of their choice and to access the community facilities as discussed and agreed with them, families and other professionals. People and their relatives had access to a clear complaint’s procedure. People’s support plans were reviewed every six months or more frequently if so required in relation to events.

All of the people using the service and relatives we spoke with told us staff were kind and caring.

The support people received was personalised and adapted flexibly in response to changing needs and preferences. Staff supported people to live full lives and achieve outcomes in a planned way. Staff treated people with dignity and respect and spent time getting to know them and their specific needs and wishes. People’s support plans reflected their likes and dislikes.

The staff carried out risk assessments to support people to retain their independence. Staff had received training regarding how to protect people from harm and were aware of the safeguarding procedures. There were sufficient numbers of staff employed to meet people's assessed needs. People received their prescribed medicines from staff trained in the administration of medicines. The service operated a robust recruitment process to employ staff who were suitable to work for the service. People were protected from the risks associated with the spread of infection.

People’s needs were assessed prior to them using the service and were supported to eat and drink in accordance with their support plan. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The service had appropriate arrangements in place to ensure staff received training relevant to their role. New staff completed an induction training programme.

The management team held regular meetings to discuss the monitoring of the quality of the service provided to help ensure people received safe and effective support. This included seeking and responding to feedback from people, relatives and professionals in relation to the standard of the support provided. Staff felt supported by the management team.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports the Care Quality Commission (CQC) to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support:

¿ People had individual tenancies in their own home or small home with a few others. This model of care maximised people’s choice, control and independence. Care and support had been developed around individual assessed needs. Staff worked in a way which promoted people's independence.

Right care

¿ Care was person-centred and promoted people's dignity, privacy and human rights. People confirmed their privacy and dignity was respected. Support plans were person centred and ensured the person was involved in the development and review of their plan as far as possible. Training and support for staff ensured human rights was at the heart of the delivery of care and support.

Right culture:

¿ Ethos, values, attitudes and behaviours of the manager and staff ensured people using services lead confident, inclusive and empowered lives. People’s diverse needs were assessed, supported and respected. People were supported to make choices and live the life they chose.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 09 January 2020 and this is the first inspection.

The last rating for the service under the previous premises was rated good, published on 11 January 2019.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.