• Care Home
  • Care home

Seaton Court

Overall: Requires improvement read more about inspection ratings

160 High Street, Chasetown, Burntwood, Staffordshire, WS7 3XG (01543) 624809

Provided and run by:
Hendon Universal Property Company Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 6 October 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was undertaken by 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Seaton Court is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Seaton Court is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. A new manager had been in post for 5 months and had submitted an application to register. We are currently assessing this application.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 9 people who use the service and 7 relatives about their experience of the care provided. We spoke with 11 members of staff including care workers, team leaders, the cook, the deputy manager and the manager.

We reviewed a range of records. This included 7 people's care records and medication records. We looked at 4 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service were reviewed, including policies and procedures and health and safety documents.

Overall inspection

Requires improvement

Updated 6 October 2023

About the service

Seaton Court is a residential care home providing personal and nursing care for up to 68 people in two separate buildings. The service provides support to older people, including people living with dementia and people with physical and sensory disabilities. At the time of our inspection there were 23 people living in the home.

People’s experience of using this service and what we found

During the last inspection we raised concerns over the care and support people received. During this inspection, we found steps had been taken to improve the care provided. However, further improvements were needed to ensure care plans and risk assessments were updated in accordance with people’s changing needs. Environmental safety concerns needed to be addressed to ensure the living environment was safe and free from potential hazards.

Quality monitoring and auditing systems showed improvement from the last inspection. Although, further improvements were needed to ensure people received person centred care and risks to people were being monitored and quality controlled.

People were protected from harm and abuse. Staff received safeguarding training and told us how they would report concerns.

There were enough staff deployed to keep people safe and staff were recruited safely. People told us they felt safe with the staff who supported them.

Medicines were managed safely by suitably trained staff and people were offered and received pain relief medication. Staff used personal protective equipment (PPE) effectively and received infection prevention control training.

Lessons learnt were shared with the staff team. Accident and incident forms were investigated by the management team. Trends were identified and actions taken to reduce the risk of reoccurrence.

Staff told us they felt supported by the manager and attended regular meetings. Relatives told us they felt included in the service and felt confident to raise concerns.

The manager and staff worked in partnership with other health and social care agencies to deliver good outcomes for people and ensured their needs were met and reviewed.

The provider acted quickly to the concerns identified in this inspection and took action to address these areas by implementing new systems.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was inadequate (published 15 June 2023) and there were breaches of regulation.

At this inspection we found the provider had made significant improvements and was no longer in breach of many of the regulations found in the previous inspection. However, there were still improvements to be made and time was needed to establish the newly implemented systems. Therefore, the provider remained in breach of 2 regulations.

This service has been in Special Measures since 15 June 2023. During this inspection the provider demonstrated that improvements had been made. The service is no longer rated as overall inadequate or inadequate in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

During the last unannounced inspection of this service, breaches of legal requirements were found. The provider shared their actions they had taken to improve their service.

We undertook this focused inspection to check whether improvements had been made and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions Safe and Well-led.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from Inadequate to Requires Improvement. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Seaton Court on our website at www.cqc.org.uk.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We have found evidence that the provider has improved, although further improvements were identified. Please see the Safe and Well Led sections of this full report. The provider took action on all concerns raised.

Enforcement

We have identified continued breaches relating to the governance of person-centred care and maintaining care documents in accordance with people's changing needs. Safety concerns were raised regarding the monitoring of the living environment, ensuring this was free from potential hazards.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.