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Inspection Summary


Overall summary & rating

Good

Updated 24 March 2021

About the service

Seaton Court is a care home providing personal and nursing care to 17 people at the time of the inspection. The service can support up to 68 people.

People’s experience of using this service and what we found

There had been a period of instability at the service due to multiple management changes. There was a new manager at the service who had been in post one week at the time of inspection and had not yet registered. Statutory notifications had not always been submitted to the CQC in the correct format.

Audits were in place; however, some were not recorded consistently to ensure follow up actions could be monitored.

People were protected by staff that understood safeguarding procedures and had received appropriate training to enable them to support people safely.

Care plans were in place and staff told us they used these to help them support people in line with their needs and preferences.

People's medicines were stored and administered safely. There were enough staff to support people and to assist them to eat and drink when required.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this.

People were offered activities by the activities coordinator and care staff. People were able to choose how they spent their time and we saw people partaking in various activities during inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was requires improvement, published on 11th December 2019.

Why we inspected

This was a planned inspection based on concerns received regarding lack of management oversight and whistle blowing concerns.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 24 March 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 24 March 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 24 March 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 March 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 24 March 2021

The service was not always well-led.

Details are in our well-Led findings below.