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Inspection Summary


Overall summary & rating

Good

Updated 21 February 2020

About the service

Hambrook Meadows is a residential care home providing personal care and accommodation to 16 people. The service can support up to 20 people.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a strong, visible caring culture of caring for people. People’s relatives spoke in glowing terms of how exceptionally compassionate and kind staff were. Staff cared for people in ways which demonstrated a real empathy for them and this caring attitude impacted very positively upon people’s lives. People expressed their views and were involved in making everyday decisions about their care. Staff respected people’s privacy and dignity and promoted independence.

The registered manager and staff worked closely with healthcare professionals to ensure people’s needs were met at the end of their lives. People had personalised care plans in place which detailed their physical and mental health needs, their personal preferences and social histories. People enjoyed a range of activities which had been designed to meet their individual needs.

The provider had policies and procedures in place designed to protect people from the risk of suffering harm and abuse. Risk assessments were in place which identified possible risks to people living at the home. People’s needs were met by suitable numbers of staff. People received their medicines as prescribed. The provider had processes in place to reduce the risk of the spread of infection.

People’s needs were assessed before they were offered a room in the home. People were supported by staff who had the appropriate training and skills. The registered manager had made changes to the home so that the environment met the needs of people living with dementia. People were supported to access healthcare professionals when necessary and staff sought consent to care in line with law and guidance. People were supported to eat and drink enough.

The provider had a complaints procedure in place. The registered manager and provider ensured there was a person-centred, open and inclusive environment for people to live and staff to work. There was a clear leadership structure in place which included the registered manager and senior staff. The registered manager sought the views of people using the service, their relatives and staff and had a system of auditing in place to monitor the quality of the service offered. The registered manager and staff valued working with other professionals to improve outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 20 May 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 21 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 21 February 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 February 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 February 2020

The service was well-led.

Details are in our well-Led findings below.