• Care Home
  • Care home

Orchard House

Overall: Good read more about inspection ratings

95-97 Holly Lane, Erdington, Birmingham, West Midlands, B24 9JP (0121) 377 7551

Provided and run by:
Options for Care Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 1 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was completed by one inspector.

Service and service type:

Orchard House is a 'care home'. People in care homes receive accommodation and nursing or personal care. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

Prior to the inspection, we reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse and serious injuries. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.

During the inspection, we spoke with three people to ask about their experience of the care provided.

We spoke with two members of care staff and the registered manager. We reviewed a range of records. This included two people's care records and multiple medication records. Various records were reviewed, in relation to training and supervision of staff, the management of the home and policies and procedures developed and implemented by the provider.

Overall inspection


Updated 1 May 2019

About the service: Orchard House is a residential care home providing personal care to a maximum of seven people with mental health needs at the time of the inspection.

People’s experience of using this service:

¿ People’s safety had been promoted and their risks has been recorded.

¿ Staff were safely recruited and received the training and support they needed to undertake their role.

¿ People and staff spoke positively about the registered manager and felt able to raise concerns and were confident that these would be addressed.

¿ There was a wide range of opportunities for people to engage in activities and follow hobbies and interests.

¿ People were very positive about the staff and told us that their privacy and dignity was promoted.

¿ The service had good community links such as local churches and schools.

¿ Preferences and choices were considered and reflected within records

¿ The service checks and maintenance had ensured the service and equipment was safe for people living at Orchard House.

¿ Systems of governance and oversight were robust and had identified any issues which required improvement.

We found the service met the characteristics of a “Good” overall rating

More information is available in the full report.

Rating at last inspection:

Requires Improvement (Published March 2016).

Why we inspected:

This was a planned inspection based on previous rating. Since the last inspection the home became dormant and no longer offers the service type of Learning Disabilities.

Follow up:

We will continue to monitor the service closely.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk