The Care Quality Commission
  • Dentist
  • Dentist

Archived: Chase Lodge Dental

Page Street, London, NW7 2ED

Provided and run by:
Dr Mark Becker

Important: The provider of this service changed - see old profile

All Inspections

22 January 2014

During an inspection looking at part of the service

When we inspected on 13 November 2013, we saw that the provider's process for decontaminating (or cleaning and sterilising) dental instruments was not consistent with Department of Health guidance. When we inspected again on 22 January 2014, we saw that the provider had taken action to address our concerns. For example, we saw evidence of use of heavy duty gloves and illuminated magnifying device during the decontamination process. The provider had also purchased a new autoclave machine and was undertaking regular tests of the machine in accordance with manufacturer recommendations. There were effective systems in place to reduce the risk and spread of infection.

13 November 2013

During a routine inspection

We spoke with three patients. They understood the care and treatment choices available to them and spoke positively about how treatment options had been explained. One patient told us "the dentist talks you through the process' whilst another patient observed that 'the dentist tells you, in detail, what's available.'

Patients we spoke with were positive about the quality of care and treatment received from the dentist and dental nurse. One patient referred to treatment they received as 'very thorough'an amazing job' whilst another patient remarked that in their opinion 'the dentist doesn't do unnecessary work.'

None of the patients we spoke with expressed concern about the safety of the environment where care and treatment was delivered. One patient remarked 'I trust him [the dentist]. I let him get on with it.'

None of the patients we spoke with expressed concerns about the cleanliness of the treatment rooms. The provider explained their process for cleaning and sterilising dental instruments. However, we saw that this was not consistent with Department of Health guidance.

The provider stored records required to protect the safety and wellbeing of patients. We were told that patient medical history questionnaires were updated at each visit, as necessary. A patient we spoke with (who had not attended for over six months) confirmed that their medical history had been updated.