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Archived: Airport Road Good

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Reports


Inspection carried out on 8 January 2017

During a routine inspection

We carried out this inspection on 8 January 2017 and it was announced 48 hours beforehand to ensure that staff and records would be available during the inspection. When Airport Road was last inspected in January 2015 there were no breaches of the legal requirements identified.

The service provides accommodation and personal care for short break respite care for six people who have a learning disability. The service accommodates a maximum of two people at any given time. On the day of our inspection there was one person using the service.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had quality monitoring systems in place which were used to bring about improvements to the service. These had been fully effective in identifying the issues in relation to best interest decisions.

The staff had a clear knowledge of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS). These safeguards aim to protect people living in care homes from being inappropriately deprived of their liberty. These safeguards can only be used when a person lacks the mental capacity to make certain decisions and there is no other way of supporting the person safely. We have made a recommendation around how the service records people’s best interest decisions and their mental capacity assessments for people.

There were processes in place for the safe storage and management of medicines.

The staff had received training regarding how to keep people safe and they were aware of the service safeguarding and whistle-blowing policy and procedures. Staffing was arranged in a flexible way to respond to people’s individual needs.

People were provided with regular opportunities to express their needs, wishes and preferences regarding how they lived their daily lives.

Each person was supported to access and attend a range of social activities. People were supported by the staff to use the local community facilities and had been supported to develop skills which promoted their independence.

People’s needs were regularly assessed and resulting support plans provided guidance to staff on how people were to be supported. Support in planning people’s care and support was personalised to reflect people’s preferences and personalities.

There was a robust staff recruitment process in operation designed to employ staff that would have or be able to develop the skills to keep people safe and support people to meet their needs.

Staff demonstrated a detailed knowledge of people’s needs and had received training to support people to be safe and respond to their support needs.

Staff respected people’s privacy and we saw staff working with people in a kind and compassionate way responding to their needs.

There was a complaints procedure for people, families and friends to use and compliments could also be recorded.

We saw that the service took time to work with and understand people’s individual way of communicating in order that the service staff could respond appropriately to the person.

Inspection carried out on 11 January 2015

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Airport Road provide accommodation for up to 2 people who require personal care. The service offer a short break service for people who have a learning disability.This was an unannounced inspection, which meant that the staff and provider did not know we were visiting.

Staff knew how to report abuse if they suspected it. They also understood how to whistleblow if they had concerns about the way the service was run.

There were systems were in place to ensure staff were properly supported and were able to do their job effectively.

Care and support was provided by staff who were attentive in approach and were caring in manner.

The legal requirements of the Deprivation of Liberty Safeguards (DoLS) were being met. The registered manager and staff knew when an application should be made, and how to do this.

People and their relatives were included and consulted about the care and support they received at the home. We saw there was friendly communication between the person using the service and the staff.

People were supported by enough qualified and experienced staff to effectively meet their needs. The risks of unsafe and unsuitable staff being employed were minimised by the recruitment and staff selection procedures.

People were provided with healthy food and drink and this meant their nutritional needs were met.

People’s physical health was monitored and they were supported to stay healthy.

The staff team undertook a comprehensive induction. Regular training was also in place for all staff. Staff understood what their roles and responsibilities were. The staff also understood the values and philosophy of their organisation.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The registered manager and the provider monitored the care and service people received. Feedback from people and their families was used to improve and develop the overall quality of the service.