We carried out a review of the data available to us about Coppice Close on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Coppice Close, you can give feedback on this service.
About the service
Coppice Close is a care home providing accommodation and personal care for up to 16 adults with learning disabilities and/or a variety of associated health and support needs. At the time of inspection, the service was supporting 16 people. The service was split into four bungalows, with four people living within each property.
People’s experience of using this service and what we found
Right Support
The type of support and care provided, maximised people's choice, control and Independence. People were supported to live as independently as possible at a service which encouraged and inspired people to live full lives. Staff supported people to make choices and to remain connected with their family, friends and the local community.
People and relatives told us staff supported people to take part in activities and pursue their interests in their local area. Staff supported people to play an active role in maintaining their own health and wellbeing. Relatives were consistently positive about how people were supported, a relative said, “The carers know [person] well and they can get the best out of [person].” The service gave people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment. This met their sensory and physical needs, while making it feel homely.
Right Care
People received kind and compassionate care. Staff were caring and spoke very fondly of the people they supported. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs with genuine regard for the person. A relative said, “Staff all need medals, the staff know how to treat [person].”
People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. A health professional said, “I have been really impressed with how well staff members appear to know and treat the people they support.” Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. People and relatives told us they felt safe. A relative said, “I am alerted if anything is amiss even minor things so I feel I can trust them to keep [person] safe.”
Right culture
Staff placed people's wishes, needs and rights at the heart of everything they did. The registered manager and staff understood the importance of family to the people and made communication a priority. A relative said, "I find the manager to be very good, he is very hands on and proactive.”
People and those important to them, were involved in planning their care. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. We saw staff fully involving people with activities and tasks of their choosing. A staff member said, “People are treated like a family, we do anything they ask to ensure they can live their life and we encourage them to make their own choices.” People's quality of life was enhanced by the service's culture of improvement and inclusivity.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 7 January 2020 and this is the first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture. This was a planned first inspection following registration with the Care Quality Commission (CQC).
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.