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Queensferry Court Care Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 30 April 2021

About the service

Queensferry Court Care Home is a nursing home providing personal care and accommodation for up to 56 people. At the time of our inspection 26 people were using the service.

The service is over two floors and is separated into different zones. The service supported people on short term placements on a ‘discharge to assess’ scheme. This scheme allowed people to live at Queensferry Court, while they and professionals decided long term care arrangements. As part of this scheme, external physio and occupational therapists worked closely with the service.

As well as the ‘Discharge to assess’ scheme, people also remained at the service longer term.

People’s experience of using the service and what we found

We identified a few concerns about the recording and administration of medicines that are taken “as needed”. We found that during the night shift, the environment was not always safely managed. We observed that kitchen staff did not always wear the correct personal protective equipment. We reported these concerns to the registered manager, they told us that after the inspection these concerns were resolved.

We observed staff were well trained and knew people’s care needs well enough to ensure that they were supported safely and effectively. The service was clean.

There were enough staff and staff were safely recruited. If needed, referrals were made to other professionals. Professional advice was documented and followed, for example GPs and physiotherapists.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We observed positive caring interactions between people and staff. Visiting professionals we spoke to reported that the service was caring.

There was a clear governance process to ensure that records were audited at the service. The registered manager oversaw the care staff work to ensure it was effective. Staff spoke highly of the registered manager and felt the service was managed well.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 13 January 2020 and this is the first inspection.

Why we inspected

The inspection was brought forward. This was partly due to an incident that had occurred at the service, where a person had fallen and sustained serious injuries. At the time of the inspection, this incident was still being investigated by the local authority. We had also received concerns about: Infection control procedures, incident management, people being at risk of pressure related skin damage, poor moving and handling, dehydration and medicines.

A decision was made for us to inspect and examine those risks. We found some areas that needed improvement (reported in the safe part of the report). However, overall the service was ‘Good’.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may choose to inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 30 April 2021

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 30 April 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 30 April 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 30 April 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 30 April 2021

The service was well-led.

Details are in our well-led findings below.