Foylebank Care Home

Foylebank is a residential care home providing personal care to up to 35 people. On the first and second day of our inspection there were 32 people at the home.

Foylebank Care Home accommodates people over two floors. There are various communal areas for activities, relaxation and dining. The home has a central garden with viewing windows.

People’s experience of the service and what we found:

Quality assurance systems at the home were not always effective in identifying issues.

People were at increased risk of infection because some areas of the home were not cleaned effectively, and staff were not up to date with the infection prevention training.

The systems to record risk to people’s health and safety were not always efficient, however staff were well aware of any risks to people and knew how to mitigate them.

All staff received mandatory training as part of their induction, however at the time of this inspection some staff were behind with their refresher training. People felt staff were skilled and competent in doing their role.

People felt safe and staff understood how to recognise signs of abuse and neglect and knew to report it. The managers investigated and reported safeguarding allegations thoroughly, in line with the home’s policy and the local safeguarding procedures. There was enough safely recruited staff to meet people’s need, however staff were not always efficiently delegated.

People’s medicines were managed safely by staff who completed training and felt confident in supporting people.

People enjoyed their meals and had plenty of food available whenever they wanted. The dinning environment was pleasant, and people could choose to spend their time in communal areas, quiet rooms or their bedrooms. People could decorate their rooms if they chose to.

People were well treated; their dignity was protected, and independence was promoted. People were supported to live as healthy as possible. When people required support from other services or health professionals, staff identified and referred them promptly. People had access to variety of activities and were supported to avoid social isolation.

Staff ensured people consented to care and this was recorded appropriately. When people lacked the capacity to make certain decisions, staff made decisions in their best interest. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The mangers of the service were approachable and understood their responsibilities. People and staff felt they can raise any issue with the management and were confident they would be resolved promptly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us on 13 January 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Foylebank is a residential care home providing personal and nursing care to 30 on the first day and 27 people on the second day of our inspection. The service can support up to 35 people.

Foylebank Care Home accommodates people over two floors. There are various communal areas for activities, relaxation and dining. The home has a central garden with viewing windows.

People’s experience of using this service and what we found

On the first day of inspection, we found adequate measures were not in place to protect people from the risk of infection. We wrote to the provider and asked them to address this and on the second day of inspection we found that all issues had been rectified to ensure people’s safety.

Following the actions taken by the service to improve, we found people were protected from the risk of infection.

Infection control policies and procedures were in place and were followed by staff.

National guidance for infection control was clearly sign posted for staff and visitors to follow.

The service was clean and well maintained.

The registered manager monitored the cleanliness of the service on a daily basis.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update:

The last rating for the service under the previous provider was Good, published on 27 July 2017.

Why we inspected

We undertook this targeted inspection following a specific concern we had about infection control procedures. On day one of the infection control inspection concerns were identified. The provider was required to submit an action plan to identify improvements.

The second day of the inspection was targeted to check whether the provider had met the improvements identified in their action plan.

CQC have introduced targeted inspections to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.