Updated 1 October 2015
The inspection was undertaken on 16th June 2015 and was conducted by a CQC inspector and a Specialist Dental Advisor
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.
Prior to the inspection we asked the practice to send us some information which we reviewed. This included the complaints they had received in the last 12 months, their latest statement of purpose, the details of their staff members and their qualifications and proof of registration with their professional bodies.
We informed NHS Area Team that we were inspecting the practice; however we did not receive any information of concern from them.
During the inspection we spoke with the dentist, dental nurse and receptionist. We examined comment cards, supplied by the CQC and completed by 20 patients. We reviewed policies, protocols, procedures and other relevant documentation.