We carried out a review of the data available to us about Alina Homecare - Andover on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alina Homecare - Andover, you can give feedback on this service.
Alina Home Care is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 14 people receiving personal care.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not provide personal care for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Right Support
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had completed comprehensive assessments of each person’s needs. Staff empowered people to make their own decisions and supported them to maintain an active role in maintaining their own health. Staff followed effective processes to assess and provide the support people needed to take their medicines safely.
Right Care
Care was exceptionally person-centred and promoted people’s dignity, privacy and human rights. People received kind and compassionate care from staff who understood their individual needs. The support achieved exceptional outcomes for people including helping people to regain skills and independence. Staff understood how to protect people from abuse and people lived as safely as possible because staff assessed, monitored and managed risks. The service had enough staff to ensure that people received a reliable and consistent service that met their needs. Staff recruitment processes promoted safety. Staff used personal protective equipment effectively and safely. The service managed incidents affecting people’s safety well.
Right Culture
The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives. Staff had received relevant training and underwent an induction which helped to ensure they understood their role and responsibilities. Staff evaluated the quality of support provided to people. Leaders valued people’s views
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 December 2019 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not previously been inspected
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.