We carried out a review of the data available to us about Chaffinch Residential Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Chaffinch Residential Care Home, you can give feedback on this service.
Chaffinch Residential Care Home (known as Chaffinch) is a residential care home providing personal care to five people with mental health needs. Chaffinch is an adapted home within the community. Each person has their own bedroom and shares the lounge, kitchen and two bathrooms.
People’s experience of using this service and what we found
People and relatives were positive about the changes made at the home and in the staff team since the manager and nominated individual had been the owners of Chaffinch. They said they were involved in their care and support plans and were encouraged to do things for themselves with support.
Staff were also positive about working at the home, saying the manager and nominated individual were supportive and approachable. Staff received the training and support required for their role. Staff were safely recruited and there were enough staff on duty to meet people’s needs. Additional staff were available when people needed additional support, for example to attend an appointment.
Person-centred support plans and risk assessments were in place, which were reviewed each month. People received their medicines as prescribed. People were supported to maintain their health and nutrition.
The home was clean throughout and the current government COVID-19 guidelines were being followed. Some of the home had been re-decorated and new furnishings bought. A plan was in place for further work to be completed.
A new quality assurance system had been introduced, with regular audits of the service being completed. Health and social care professionals working with the service said that communication with the manager and nominated individual was good.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 16 April 2018.
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Each person had their own bedroom, with shared kitchen, lounge and bathrooms. There was one member of staff on duty during the day. A member of staff slept at the service at night in case of an emergency.
We found the following examples of good practice.
¿ Staff supported people to understand the different restrictions in place during the Coivd-19 pandemic, provided them with masks and sanitiser for when they went out and prompted them to maintain hand hygiene throughout the day. There were notices about the use of PPE and hand hygiene throughout the home.
¿ Additional cleaning was being completed, with all touch points, for example, door handles, remote controls and bannisters disinfected three times a day.
¿ The staff team had agreed to minimise their social contacts outside of work to reduce the risks of contracting Covid-19. Being a small staff team, the registered manager had contacted the local authority to agree for temporary staffing support through the local authority if members of staff became unwell.
Further information is in the detailed findings below.