We carried out a review of the data available to us about Future Success Adult Supported Living Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Future Success Adult Supported Living Ltd, you can give feedback on this service.
This service provides personal care and support to adults living in their own homes. This included a supported living service and a domiciliary care service. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. The service provides a service to older adults, younger adults with mental ill health and younger adults with a learning disability.
The service is operated from an office base within a large end terraced house. The house offers tenanted accommodation for up to four people. At the time of our visit 13 people used the service all were receiving a domiciliary care service, which meant they did not receive 24 hour support.
The service was managed by a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At our last inspection on the 30 April and 1 May 2015 the overall rating of the service was ‘Good’. However there were some matters which needed improvement, we therefore made recommendations relating to individual risk assessments and supported living tenancy agreements. At this inspection we found sufficient improvements had been made and the service remained Good.
We found there were management and leadership arrangements in place to support the effective day to day running of the service.
Arrangements were in place to ensure staff were checked before working at the service. We found some checks had not been properly completed. But the registered manager took swift action to make improvements.
Systems were in place to ensure staff received ongoing training/learning and supervision. There were sufficient numbers of staff at the service. Support was provided in response to people’s agreed plan of care.
Risks to people’s well-being were being assessed and managed. Systems were in place to support people in maintaining a safe and clean home environment.
Processes were in place to support people with their medicines. We found some matters needed improvement; however these were put right during the inspection.
Staff were aware of the signs and indicators of abuse and they knew what to do if they had any concerns. Staff had received training on safeguarding and protection matters.
We observed positive and respectful interactions between people using the service and staff. People made positive comments about the staff team.
Arrangements were in place to gather information on people’s backgrounds, their needs, abilities, preferences and routines before they used the service.
Each person had detailed care records, describing their individual needs, preferences and routines. This provided clear guidance for staff on how to provide support. People’s needs and choices were kept under review and changes were responded to.
Staff expressed a practical awareness of promoting people’s dignity, rights and choices. Where appropriate, people were supported to engage in meaningful activities the community. Beneficial relationships with relatives and other people were supported.
Processes were in place to support people with any concerns or complaints.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Policies and processes at the service supported this practice.
People were encouraged to lead healthy lifestyles. They were supported with their healthcare needs and medical appointments. Changes in people’s health and well-being were monitored and responded to.
People’s individual dietary needs, likes and dislikes were known. Arrangements were in place to support people with a balanced diet and healthy eating was encouraged.
There were systems in place to consult with people who used the service and staff, to assess and monitor the quality of their experiences and make improvements.
We carried out an announced inspection of Future Success Adult Supported Living, on 30 April and 1 May 2015. This was the provider’s first inspection since registering with the Care Quality Commission.
The service provides personal care to adults living in their own homes. This included a supported living service and a domiciliary care and outreach service. At the time of the inspection, there were eight people using the service. The service specialises in the care and support of younger adults and older people, with a learning disability, mental ill health and physical disability. The service is operated from an office base within a large end terraced house, which offers tenanted accommodation for up to four people with a learning disability. There were no people accommodated in the house at the time of the inspection.
The aim of the service is to promote people’s skills, abilities and independence and offer general support with personal care and daily living requirements.
The service was managed by a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The people we spoke with indicated they experienced good care and support from the service. One person told us, “I can do nothing but sing their praises.”
People using the service had no concerns about the way they were supported. We found arrangements were in place to help keep people safe. Risks to people’s well-being were being assessed and managed. However, we have made a recommendation about minimizing risks and promoting responsible risk taking.
We had some concerns in relation to tenancy arrangements and property ownership, which presented as a potential conflict of interest. Therefore we have made a recommendation about having safeguards in place to protect people.
Satisfactory processes were in place for people to receive safe support with their medicines.
Support workers were aware of the signs and indicators of abuse and they knew what to do if they had any concerns. Proper character checks had been done before new staff started working at the service. Staff said they had received training on safeguarding and protection.
Arrangements were in place to maintain staffing levels to make sure people received their agreed support. There were systems in place to ensure all staff received regular training and supervision.
People made positive comments about the staff team including their approach and how they were treated with respect. Staff expressed a practical awareness of responding to people as individuals and promoting their rights and choices. Efforts had been made to match staff with the people they supported according to their needs, including communication needs and any cultural or religious needs.
Arrangements were in place to gather information on people’s backgrounds, their needs and abilities, before they used the service. People were aware of their care plans and said they had been involved with them.
Where appropriate people were supported with eating and drinking. They were supported to engage in activities within the local community and were encouraged to pursue their hobbies and interests, in line with their package of care.
There were effective complaints processes in place. There was a formal system to manage, investigate and respond to people’s complaints and concerns. People could also express concerns or dissatisfaction within their support review meetings.
We found there were systems and arrangements in place to promote an efficient day to day running of the service. However we did find progress could be made with some monitoring and checking processes.