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Inspection Summary


Overall summary & rating

Good

Updated 22 November 2019

About the service

Tutnall Hall Care Home is a nursing home providing personal and nursing care for up to 40 older people. There were 36 people living at the home at the time of the inspection.

Tutnall Hall Care Home is nursing home in an adapted building with bedrooms available over three floors. There were lounges and dining areas on two floors with access by lifts and stairs.

People’s experience of using this service and what we found

People and their families were provided with exceptional person-centred care that was planned and delivered in line with their changing needs and circumstances. End of life care exceeded people’s expectations. This was centred around ensuring people and families spent time together. Staff worked together and were passionate in supporting people. The team worked to meet people's wishes and ensure their expectations were met.

People and families understood how to complain but felt they had no need because the care provided could not be faulted. People were cared for by staff who knew how to keep them safe and how to raise concerns if needed. Sufficient, knowledgeable staff were available to meet people's needs. People received their medicines regularly and systems were in place for the safe management and supply of medicines. The home was clean and odour free and staff took pride in keeping the home clean and minimising the risk of the spread of infection.

People's needs were assessed, and care was planned in line with best practice. Care was delivered by staff who received support and guidance to meet people's needs. People enjoyed the meal time experience and were offered choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by staff who were caring and who people liked and valued. People and their relatives felt involved and supported in decision making. People's privacy was respected and people were supported to maintain their independence in ways that were important to them.

The registered manager and her management team promoted an open culture where staff felt able to seek advice and guidance. Systems were in place to review and improve the quality of care each person received. The registered manager worked effectively with other stakeholders to improve people's experience of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published on 04 January 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 22 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 22 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 22 November 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 22 November 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 22 November 2019

The service was well-led.

Details are in our well-Led findings below.