The Care Quality Commission
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Archived: Allcare Services & Training Limited

5 Bank Farm Offices, Brockamin, Leigh, Worcester, WR6 5LA (01905) 20205

Provided and run by:
Allcare Services And Training Ltd

Important: This service is now registered at a different address - see new profile
Important: This service was previously registered at a different address - see old profile

All Inspections

17 September 2013

During a routine inspection

We inspected the agency office and found that the agency provided care to a limited number of people. We spoke on the telephone with two people who used the agency. We also spoke with a relative of a person who used the agency. We found people had been involved in making decisions about their care and treatment. People expressed their views on how they wanted to maintain their independence. Staff we spoke with told us how they supported people in their choices.

People were complimentary about the care and support they received. One person told us: 'I think they are marvellous. No complaints with them at all'. A relative we spoke with said: 'They are genuinely very good. We can't fault them'. This relative also said: 'If I could, I would score them 150%'.

The staffing levels for the agency were sufficient to meet the needs of the people they supported. People told us they received their care and support when they needed it.

The provider supported their staff and had made sure staff were trained to an appropriate standard to meet people's needs.

The provider did not have an effective process in place that monitored the quality of the service they provided.

We last inspected this agency on 30 January 2013 and found their care records required improvements. During this inspection we found improvements had been made.