Aldanat Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good at this assessment the rating has remained as Good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Leaders involved people and, where appropriate, their relatives in comprehensive assessments. People’s assessed needs, views and preferences informed their care and support plans, and they were given copies to review.

Relatives told us about their experiences of the provider’s assessment process. One relative said, “The service manager fully involves me in any new assessments completed for my loved one. They invite me to meetings and ask for my thoughts and ideas.”

Care plans contained detailed information about people’s personal histories and what was important to them, including their faith and cultural preferences. This demonstrated that people’s backgrounds, values and choices were considered when care was planned and delivered.

Staff had electronic access to people’s care plans and up-to-date information about their health and care needs when planning and delivering support.

Changes in people’s health and care needs were shared with staff verbally and through written records. This supported staff to provide safe care in line with people’s current needs and preferences.

Staff told us they had access to the information needed to provide care in line with people’s assessed needs and preferences.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Support plans contained person-centred information about people’s assessed needs, preferences and how they wished to be supported. People and those important to them were involved in developing and reviewing their care. This provided staff with clear guidance and supported consistent care that promoted people’s choice, control and independence.

Relatives told us they were involved in decisions about their family member’s care and support. This helped ensure care was planned and reviewed in line with people’s individual needs, preferences and choices. One relative said, “I am fully involved in my relative’s support. I support staff with health appointments and feel part of the care team.”

Training records showed staff completed ongoing learning in supporting people with a learning disability and autistic people, including how to interact with them appropriately, as well as supporting people with their mental health needs. This supported staff to develop the knowledge and skills required to meet people’s individual needs.

Staff supported people to take part in activities that were meaningful to them. Support plans were reviewed regularly and updated when people’s needs, preferences or wishes changed. This supported people to remain engaged in activities they valued and ensured their care remained person-centred and responsive.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

We received feedback from relatives who told us staff worked well together and communicated effectively. This supported a coordinated approach to people’s care and support.

The registered manager told us staff maintained regular contact by telephone and through staff meetings. This enabled information about changes in people’s needs and preferences to be shared promptly and supported staff to provide care that reflected people’s individual needs.

Staff told us communication within the service was effective. They shared relevant information about people’s needs, which supported consistent and coordinated care.

The management team told us systems were in place to refer people to healthcare professionals when additional support was needed. This included seeking advice and input from district nurses and GPs. Family members were involved throughout the referral process.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Relatives told us their family members were supported by a consistent team of staff who knew them well. This enabled staff to understand people’s assessed needs, usual presentation, routines and preferences, and to recognise and report changes in their health and wellbeing promptly. This supported continuity and person-centred care that reflected people’s individual needs and preferences.

The registered manager told us staff supported people to access health professionals and attend appointments when needed, including GP and hospital appointments. This helped people access appropriate healthcare advice and treatment in line with their individual needs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff monitored people’s health, wellbeing and progress towards agreed outcomes. They sought advice from health and social care professionals when required. Team meetings, supervision and care reviews were used to assess whether support remained effective and to identify improvements.

Care records reflected people’s assessed needs, preferences, routines and desired outcomes. They also identified the staff members responsible for supporting each person with specific tasks. People and, where appropriate, those important to them contributed to care planning. This supported person-centred care and promoted people’s choice and control.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff had completed Mental Capacity Act 2005 training and understood the principles of consent. Staff told us they sought people’s consent before providing care and explained what they were doing. Records included completed consent forms. This supported people to make informed choices and ensured care was provided with their consent.