Aldanat Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good at this assessment the rating has remained as Good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Relatives told us staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. They said staff knew people well and recognised the important role of those close to them. Feedback was consistently positive and showed people felt respected, valued and involved in their care.

Staff described how they treated people as individuals and provided care with kindness and compassion. They understood people’s needs, preferences and backgrounds, which supported care that was responsive to each person.

Training records showed staff completed privacy and dignity training. This supported staff to uphold people’s privacy, dignity and confidentiality, and to provide respectful care in day-to-day practice.

A staff member explained how they respected people’s privacy and dignity while providing care. They said, “I always knock before entering a person’s room, explain what I am doing, and ensure doors and curtains are closed when providing personal care.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Relatives spoke positively about the care and support people received. They said staff were attentive, understood people’s individual needs and provided personalised support. One relative said, “Staff know my relative well and understand how they like to be supported. They listen, respond promptly and treat them with kindness and respect.”

Staff explained how they used their knowledge of each person’s assessed needs, preferences, wishes, personal history and desired outcomes to plan and deliver support. This person-centred approach helped ensure care reflected what mattered to each person. One staff member said, “I know the person’s preferred routines and how they like to be supported. I offer choices and adapt the support to help them achieve their goals.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us staff encouraged them to do as much as possible for themselves and only provided support where needed. This promoted their independence and choice.

Care plans showed what people could do independently, where support was needed and how they preferred this to be provided. This guided staff to deliver person-centred support that promoted independence.

Staff completed training in promoting people’s skills and independence. This supported staff to provide care that maintained people’s abilities and control over their daily lives.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider had systems to monitor and assure the safe delivery of care. Care plans and risk assessments were reviewed and updated when people’s needs changed. Audits monitored missed and late visits and identified themes requiring action. This supported care that was safe, effective and responsive to people’s individual needs.

Training records showed staff completed first aid and health and safety training. This supported staff to maintain the skills and knowledge needed to provide safe care.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us the provider supported their wellbeing and valued their contribution. This helped staff feel supported in their roles and promoted consistent care for people. One staff member said, “My manager checks on my wellbeing and listens to my views. I feel valued and supported in my role.”

Staff had opportunities to share their views, raise concerns and suggest improvements through supervision and team meetings. This promoted an open culture in which staff could contribute to improving the quality of care.