• Services in your home
  • Homecare service

Aldanat Care

Overall: Good read more about inspection ratings

Aldanat Community Hub, The Street, Weeley, Clacton-on-sea, CO16 9JE (01255) 870281

Provided and run by:
Aldanat Care Services Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

On this page

Our current view of the service

Good

Updated 12 August 2026

Date of assessment: 13 August 2026.

Aldanat Care is a 'supported living' service providing personal care for 29 people. Support is primarily provided to people with learning disabilities and autistic people. People live in individual flats and shared houses across Essex. Some people live in the grounds of Peter House, in Kirby Le Soken, where there are also offices and training rooms. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Aldanat Care also operates a domiciliary care agency. At the time of the inspection, no one was using this service; therefore, it was not included in the inspection.

This assessment was prompted by a review of the information we held about this service. As a result, we undertook a comprehensive assessment, we looked at 33 quality statements.

Our assessment was announced. This means we gave the service 48 hours' notice prior to our visit taking place. This was because we wanted to make sure someone would be available to support us with the inspection. The inspection team consisted of 2 inspectors.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

We spoke with the registered manager, 2 managers, the Positive behaviour lead and 10 staff members, 2 people and 5 relatives.

The provider used a service improvement plan to drive improvements. Risk assessments and care plans were reviewed and updated following concerns to reflect people’s current needs and risks.

Staff understood and followed the Mental Capacity Act 2005.

Effective systems supported incident learning and safeguarding. Staff understood procedures to protect people from abuse and avoidable harm, and concerns were appropriately recorded.

Systems supported safe medicines management and effective infection control. Staff had the appropriate skills and knowledge.

Staff knew people well, promoted independence and responded promptly to their needs. Staff recognition initiatives supported wellbeing and a positive culture.

Personalised care adapted promptly to changing needs. People felt heard, received accessible information and were supported to access services, engage with their community and were supported to plan for the future.

People's experience of the service

Updated 12 August 2026

Relatives spoke positively about the care their loved ones received. They felt staff listened to and supported their family members, actively involved them in decisions about their care and support, and enabled people to participate as much as possible. This helped people and their relatives feel satisfied with the support provided and promoted choice, control and empowerment. Relatives said staff involved people in care decisions and respected their choices. One relative said, “Staff discussed decisions with the person and their family.”

Staff were described as kind, compassionate and responsive to people’s individual needs. They consistently respected and promoted people’s privacy and dignity in day-to-day practice. Staff also encouraged people to take part in activities and remain regularly engaged, supporting their mobility, physical health and overall wellbeing. A relative told us, “My [person’s] care staff are very kind and caring. They know my [person] well and how to communicate in a way they respond well to.”

Systems were in place to support people and their relatives to raise concerns and complaints. Relatives were confident these would be addressed appropriately and promptly. Feedback indicated concerns were taken seriously and used to inform improvements. Relatives also told us they knew the staff and leadership team well, which helped them feel safe, supported and reassured. One relative said, “The manager is very involved in the service and is easy to contact if I need to speak with them.”