We carried out an announced inspection at Medic House on 15 June 2022. Overall, the practice is rated as Good.
Set out the ratings for each key question
Safe - Good.
Effective - Good.
Caring - Good.
Responsive - Good.
Well-led - Good.
This location was previously registered under a different provider. We inspected the practice under the previous provider registration on 10 September 2019:
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Medic House on our website at www.cqc.org.uk
Why we carried out this inspection
This inspection was a comprehensive to:
- Inspect and rate all key questions
How we carried out the inspection
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included:
- Conducting staff interviews using video conferencing
- Completing clinical searches on the practice’s patient records system and discussing findings with the provider
- Reviewing patient records to identify issues and clarify actions taken by the provider
- Requesting evidence from the provider
- A short site visit
- Requesting staff complete questionnaires
- Requesting the practice signpost patient to our website to complete ‘Give Feedback on Care’ forms for this service.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as Good.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Feedback from patients was positive about how staff treated them and involved them in decisions about their care.
- Patients could access care and treatment in a timely way.
- The practice understood their patient demographic and how this affected the specific needs of their patient population.
- The way the practice was led and managed supported the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Continue to support staff with identified areas for development.
- Continue to strengthen processes around medicines management.
- Continue to improve uptake for cervical screening and the combined Measles, Mumps and Rubella immunisation at age 5.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care