About the service
Mears Care Bromley provides care and support to older people living in specialist ‘extra care’ housing. Extra care housing is purpose-built accommodation in a shared building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care service. Not everyone who used the service received personal care.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 49 people were using the personal care service.
People’s experience of using this service and what we found
People felt safe at the service as there were procedures and systems in place to safeguard people from abuse. Staff knew the procedure to report abuse. Risks to people assessed and management plans put in place to reduce the risk from happening.
Staff were recruited safely and there were enough staff to meet people’s needs. Staff administered people’s medicines safely. Incidents and accidents were reported, and the registered manager reviewed them and took actions to reduce a repeat of such incidents. Staff followed effective infection control procedures.
Staff received adequate training, support and supervision to do their jobs effectively. Staff supported people to access healthcare services they needed to maintain good health. People’s needs were assessed, and their care planned. People’s nutritional needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People consented to their care before it was delivered. Staff and the provider understood their responsibilities to act within the Mental Capacity Act 2005.
Staff were kind and caring; and respected people’s dignity, privacy and independence. People were involved in their care. People were supported to engage in activities and to socialise.
People were supported to maintain their cultural and religious beliefs. Staff understood equality and diversity and promoted these. People communication needs were met. Information was provided to people in accessible formats.
There was a complaints procedure in place. People knew how to complain if they needed to. People told us the service was well run. Staff told us they had the leadership and direction they needed to do their jobs effectively.
The quality of the service was regularly assessed and monitored. The registered manager and staff demonstrated a commitment to their roles. The registered manager complied with the requirements of their registration.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under their previous registration was good.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Mears Care - Bromley on our website at www.cqc.org.uk.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.