You are here

Elite Domiciliary Care PVT Ltd Requires improvement

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 16 February 2021

About the service

Elite Domiciliary Care PVT Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to younger and older adults with a varying level of personal care needs. At the time of inspection 96 people were using the service.

People’s experience of using this service and what we found

Where people were prescribed 'as required' (PRN) medication, the service did not always have protocols to support people and highlight to staff when to administer the medicine.

The provider could not always evidence that they received a full employment history for members of staff.

The provider had a range of audits they completed on a monthly basis. However, they were not always effective in finding issues that were found during the inspection.

Where people required support with moving and handling, risk assessments were in people’s care files to guide staff to safely support people.

People and relatives told us staff wore the appropriate PPE when entering their homes and giving personal care.

People and their relatives were positive about the support they received from the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 July 2019). You can read the report from our last comprehensive inspection by selecting the 'all reports' link for Elite Domiciliary Care PVT Ltd on our website at www.cqc.org.uk.

Why we inspected

We received concerns in relation to people's care and how the service was promoting people's

safety. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

The ratings from the previous comprehensive inspection for those key questions not looked at on this

occasion were used in calculating the overall rating at this inspection. The overall rating for the service has

changed to requires improvement. We did not inspect effective, caring and responsive due to us wanting to limit ourselves and spend the least amount of time in the service as possible.

Follow up

We will aim to re-inspect this service within the published time scale for services rated requires improvement. We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Requires improvement

Updated 16 February 2021

The service was not always safe.

Details are in our safe findings below.

Effective

Updated 16 February 2021

Caring

Updated 16 February 2021

Responsive

Updated 16 February 2021

Well-led

Requires improvement

Updated 16 February 2021

The service was not always well-led.

Details are in our well-led findings below.