We carried out a review of the data available to us about Riverside Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Riverside Care Home, you can give feedback on this service.
Riverside Care Home is a residential care home which provides personal care to older people and people living with dementia. The service provides support to up to 50 people. At the time of our inspection there were 48 people using the service.
People’s experience of using this service and what we found
People and their relatives were happy with the care they received. People’s needs were assessed and kept under regular review. People’s care plans described their preferences for receiving care and their preferences were respected by staff.
People’s care plans usually contained clear guidance for staff to follow. However, when people became anxious, agitated or distressed due to their mental health needs, their care plans needed to contain more information about how staff should support them in the most effective way. The provider agreed to address this issue.
People felt safe using the service. There were enough staff to keep people safe and deliver personal care in a timely manner. People’s medicines were managed safely, and suitable infection prevention and control measures were in place. Risks to people were assessed and kept under regular review. Staff supported people to maintain their health and they sought timely advice from health professionals, when necessary. People were encouraged to eat and drink enough, and people’s dietary requirements were catered for.
Staff were kind and caring and they treated people with respect. People were supported by staff who knew them well and encouraged them to remain involved in decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Staff welcomed people’s relatives into the home, to support people to maintain important relationships. People were supported to take part in a range of activities, to help them remain meaningfully occupied. People and their relatives knew how to make a complaint if they needed to, and the provider had a suitable system in place to act on any complaints they received.
The service had a friendly, welcoming atmosphere. There were systems in place to ensure the service was open and transparent with people. People were supported by staff who were appropriately trained and supervised. The staff felt well supported by the management team and enjoyed working at the service. The registered manager and provider had implemented suitable systems to monitor the quality and safety of the care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 8 January 2020 and this was the first comprehensive inspection.
A focused inspection of this service was completed between 24 and 26 February 2021. We inspected the key questions, ‘is the service safe?’, ‘is the service effective?’ and ‘is the service well-led?’ only. The service was not awarded an overall rating at that inspection (published 22 March 2021).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the key question, ‘is the service safe?’. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Riverside Care Home is a residential care home providing personal care for up to 50 people in purpose-built ground-floor accommodation. One area of the home, Oakwell, specialises in supporting people who are living with dementia. There were 36 people living at the home at the time of the inspection.
People’s experience of using this service and what we found
People were safe living at Riverside Care Home and relatives told us they felt people were cared for safely. Risks to people’s safety were assessed and action taken to mitigate those risks. Staffing levels were appropriate to meet people’s needs. Medicines were administered safely. Effective infection prevention and control procedures were in place. The service reviewed incidents to consider learning and identified and took action.
People’s needs were reviewed regularly. Staff training was up to date and future training planned. There was a good choice of food, which also supported people’s dietary needs. Handovers took place between staff and senior staff. People’s health was monitored and people received appropriate access to health professionals. People’s rooms were personalised and the environment suitable for people’s needs. Consent to care was sought and recorded. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives and staff were overwhelmingly positive about the registered manager and the provider, their openness and how they supported high quality care. The registered manager and staff were clear about their responsibilities; these were well-documented and understood by all. Regular meetings for people, relatives and staff took place. Staff were encouraged to discuss improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for the service under the previous provider was requires improvement (29 January 2019) and there was one breach of regulation. On 8 January 2020 the service was re-registered with a new provider. At this inspection we found improvements had been made and the provider was not in breach of regulations.
Why we inspected
We received concerns in relation to medicines, staffing and risk management. As a result, we undertook a focused inspection to review the key questions of safe, effective and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were unable to be used in calculating the overall rating at this inspection because they related to the previous provider.
The overall rating for the service has changed from requires improvement to inspected not rated.
We found no evidence during this inspection that people were at risk of harm.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Riverside Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.