This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Sparkhill Primary Care Centre on 27 June 2022 as part of our inspection programme and to provide a rating for the service. The service has not previously been inspected.
At this inspection we found:
- The service provided care in a way that kept patients safe. Policies and procedures were in place to support the delivery of safe services.
- There were effective systems in place to protect patients from avoidable harm.
- The practice had systems and processes in place to minimise the risk of infection.
- Staff received appropriate training and guidance to deal with medical emergencies. Appropriate medicines and equipment were available in the event of a medical emergency.
- There were systems in place for identifying, acting and learning from incidents and complaints.
- We found the provider had implemented systems for monitoring recruitment checks and staff training, however they needed strengthening.
- The service had systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
- Information was routinely shared with a patient’s usual GP to support the safe care and treatment and continuity of care.
- Staff involved and treated people with compassion, kindness, dignity and respect.
- Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
- Governance arrangements supported the delivery of safe and effective care.
- The service demonstrated that it was adaptable and effective in meeting local priorities and the needs of the local population.
The areas where the provider should make improvements are:
- Improve oversight of recruitment checks undertaken by external agencies.
- Improve systems for monitoring staff training to demonstrate that staff have completed key training requirements, as determined by the provider.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care