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Inspection Summary


Overall summary & rating

Good

Updated 14 August 2019

About the service

Burford Nursing Home is a service providing personal and nursing care for people aged 65 and over, some of whom may be living with dementia. It can accommodate up to 39 people across two separate wings, there were 18 people living at the service at the time of our inspection.

People’s experience of using this service and what we found

People received compassionate, caring and kind support from enthusiastic and motivated staff. There was a warm, positive, welcoming atmosphere and the senior team led the staff by example. Staff respected people’s privacy and dignity. The provider was committed to respecting people’s human rights, including people’s diversity needs. People were supported to be independent and their individual communication needs were respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to meet their dietary needs and they were positive about the food. Staff worked with a number of professionals to ensure people’s health care needs were met.

People’s needs were well known to staff and staff supported people respecting what was important to them. People received support that met their needs and they had opportunities to participate in activities of their choice. There were good links with the local community and people were encouraged to maintain their interests.

People were safe and there was a sufficient number of safely recruited staff. There were safe systems to manage medicines. Risks to people’s mobility, nutritional status or their skin integrity were assessed and recorded. People knew how to raise any concerns and complaints were manager in line with the provider’s policy. There were contingency plans in place that specified what to do in an event of an emergency.

The service was run by a registered manager that ensured the culture they created was positive, inclusive and transparent. People and staff were involved and their views mattered. There were quality assurance systems in place that were used to monitor various aspects of the service deliver and plan further developments. External professionals complimented their working relationship with the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 10 August 2018, there was no breach of regulation.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 August 2019

The service was well-led.

Details are in our well-led findings below.