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Carematch Home Care Ltd Good

Reports


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Carematch Home Care Ltd on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Carematch Home Care Ltd, you can give feedback on this service.

Inspection carried out on 1 April 2021

During a routine inspection

About the service

Carematch Home Care Ltd is a domiciliary care service which provides personal care and support to people living in their own homes. The service supported two people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The service registered with CQC in December 2019 and was temporarily inactive for a period to enable the provider to further develop their management and policy frameworks before delivering personal care to people.

This was the service’s first inspection since registration. We found the registered manager (who was also the nominated individual and owner of the service) was currently solely responsible for delivering care to people. However, they were actively recruiting staff in preparation for the service to expand.

As part of this inspection, we reviewed the working arrangements and policies which support the service. Safe systems were in place in line with best practice and the provider’s policies to safely recruit, manage and train staff to carry out the role of delivering personal care.

The registered manager had a sound knowledge of current health and social care guidance and legislation. They were open to making improvements and driving the quality of the service forward. They were making progress in developing their auditing, feedback surveys and governance systems to help monitor the service.

The registered manager was planning to review the provider’s business continuity plan to ensure the service would continue if the registered manager was absent from their role. They were also planning to review the governance systems used to scrutinise their own care practices and skills when delivering care as part of their improvement and development plan.

People's safety and independence were promoted. People praised the care that they received and told us they felt safe when being supported in their own home.

Potential risks to people's safety had been assessed, managed and was regularly reviewed. Safe systems were in place to support people with their medicines and infection prevention and control.

Extra measures had been put into place to keep people safe during the COVID-19 pandemic such as the use of personal protection equipment (PPE) when delivering care.

People were happy with the care and support provided to them. They praised the registered manager and told us they were supported to access health care services as needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were consulted about their choices and individual decisions about their care. However, the documentation used to assess people’s mental capacity about specific decisions about their care and the role of a person’s lasting power of attorney was not always clear.

We have recommended the provider reviews their documentation relating to the assessment of people’s mental capacity, the outcomes and people’s representatives.

People told us their independence, rights, privacy and dignity was maintained at all times. People received person centred care which was based on their initial assessment, care needs and personal wishes. Care plans provided information about people’s support requirements, levels of independence and the management of people’s risks.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us in November 2019 and this is the first inspection.

Why we inspected

This service had not been inspected since their registration in November