We carried out a review of the data available to us about TCS Homecare, Histon on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about TCS Homecare, Histon, you can give feedback on this service.
TCS Homecare is a domiciliary care service providing personal care to 54 people living in their own homes at the time of their inspection.
People’s experience of using this service and what we found
People and their relatives told us that they felt safe when staff were providing care. Risk assessments had been completed to ensure that action was taken to keep people safe. People received their medication as prescribed. Staff were only employed after satisfactory checks about their suitability had been completed. There were systems in place to record, monitor and learn from accidents and incidents.
Staff had the knowledge, skills and support they required to meet people’s needs effectively. People’s physical, emotional and social needs were identified so staff could meet these. People were supported to maintain good health and were supported by or referred to the relevant healthcare professionals. People consented to their care or when appropriate best interest decisions were taken on their behalf.
Staff knew people’s needs in detail including, their likes and dislikes and what gave them comfort. One person told us that the care staff made their life worth living. Health and social care professionals were highly complementary about the support that people received and the excellent working relationships they had with the staff. The service demonstrated the achievements made to improve people's quality and experience of life. People’s privacy and dignity was protected and promoted.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 06/12/2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.