Background to this inspection
Updated
7 May 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was conducted by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 22 April 2022 and ended on 26 April 2022. We visited the location’s office on 26 April 2022.
What we did before the inspection
We looked at the information we held about the provider, which included information we reviewed when the service was registered with us.
During the inspection
We spoke with both of the people who used the service and two care workers by telephone. We met the registered manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. The nominated individual at this service was also the owner of the company.
We looked at the care records for both people, three staff recruitment records. We also looked at other records used by the provider for managing the service. These included, records of staff training, the provider's systems for dealing with complaints, safeguarding alerts and accidents and quality monitoring reports.
Updated
7 May 2022
About the service
Fairlawn First Floor Office is the only location for Lets Care All LTD, a privately owned domiciliary care agency providing personal care and support to people in their own homes.
At the time of the inspection, there were two people using the service. Both people received support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People using the service were happy with the care and support they received. They told us they liked their care workers and they received personalised care which met their needs. They said care workers were kind, offered them choices and respected them. People's cultural needs were planned for and met.
The staff felt well supported and enjoyed working for the agency. They told us they were offered a range of training and had the information they needed for their roles.
People's needs were assessed and planned for. Care plans included information about preferences and the things people could do for themselves. Risks to their safety and wellbeing were assessed and monitored.
The service was appropriately managed, and people told us they regularly spoke with the owner of the company and registered manager. There were systems for dealing with complaints, safeguarding concerns, accidents and incidents. These systems helped ensure these would be investigated. Although there had not been any such events at the time of the inspection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 December 2019 and this is the first inspection.
Why we inspected
The service was inspected based on the date they were registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.