We carried out a review of the data available to us about Bury Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bury Home Care, you can give feedback on this service.
Bury Home Care is a domiciliary care agency that provides personal care to people living in their own homes in the community. The service had moved to new premises since our last inspection. At the time of the inspection the agency was supporting 35 people. The provider supports people in their own homes with varying levels of care, some with specific long-term health conditions.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People, their relatives and staff told us Bury Home Care delivered a safe service. Policies and procedures were in place to guide staff on how to keep people safe and what they had to do if they had concerns. Medicines were managed safely. Staff understood the risks to people's safety and wellbeing and what they should do to keep people safe. Staff knew how to identify and raise concerns about safety; they were confident the service would take them seriously.
Systems were in place to ensure the right staff were recruited. Staff received relevant training to help them meet people's needs. Staff were well supported by the registered manager and senior staff. There were enough staff at the time of the inspection. Core teams of staff supported the same people as much as possible. This meant that the staff knew the people they cared for well.
There were safe infection control procedures in place including enough supplies of personal protective equipment (PPE). Staff compliance was checked and training in preventing the spread of infections was given to all staff.
Staff respected people's rights to privacy, dignity and independence. They knew the person they were supporting well and described care that was person centred; people were placed at the heart of the service.
Quality assurance processes were robust. The registered manager, supported by other key senior staff, could monitor standards of care delivery with a range of checks and audits. Staff were aware of the company’s mission statement and strived to ensure that people using the service had a voice.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for the service at the previous premises was requires improvement, published on 28 May 2019. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was prompted by a review of the information we held about this service. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bury Home Care on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.