We carried out a review of the data available to us about Heartview Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Heartview Care Services, you can give feedback on this service.
Heartview Care Services provides personal care and support to people living in their own homes, including people living with dementia, physical disability and ongoing healthcare conditions.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The service was supporting 21 people at the time of our inspection, 15 of whom received personal care.
People’s experience of using this service and what we found
People told us staff were kind and caring and knew their needs well. People said they got on well with the staff who supported them and looked forward to their visits. Staff respected people’s decisions and choices about their care.
People knew how to complain and felt able to raise concerns if they were dissatisfied. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Risk assessments had been carried out to identify and manage any risks involved in people’s care. Staff attended safeguarding training and had taken appropriate action if they suspected people were at risk of abuse. The provider carried out pre-employment checks to ensure staff were suitable for the work they did. People were protected from the risk of infection because staff followed good practice in infection prevention and control (IPC). Staff managed people’s medicines safely. Staff had the training they needed to carry out their roles and to provide people’s care in a safe way.
People’s needs were assessed before the service provided their care. Care plans were developed from these assessments, which contained guidance for staff about how people’s care should be provided. Staff monitored people’s health and took appropriate action if people became unwell. People were supported to eat meals of their choice and to maintain adequate nutrition and hydration.
People had opportunities to give feedback about their care and told us their views were listened to.
Staff said they received good support from the management team and could speak up if they had concerns or suggestions for improvements. Quality monitoring systems helped the management team maintain an effective oversight of the service and to ensure people received safe, consistent care. The management team worked well with other professionals involved in people’s care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 3 March 2020 and this is the first inspection. Although registered in March 2020, the service did not begin providing care to people until April 2022.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.