We carried out a review of the data available to us about Mill Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mill Lodge, you can give feedback on this service.
Mill Lodge is a residential care home registered to provide personal and nursing care for up to 42 people. At the time of our inspection there were 36 people using the service.
Right Support
Staff protected and respected people’s privacy and dignity. Staff understood and responded to people’s individual needs. Staff understood how to protect people from poor care and abuse, and the service worked well with other agencies to do so. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
People received care and support from a team of staff who were dedicated, passionate and committed to their roles. Staff were caring and sought to ensure people were treated in a dignified and respectful way.
Staff understood people’s cultural needs and provided culturally appropriate care. Staff engaged with people in a respectful and compassionate manner.
Right culture
Leadership and management of the service was effective. The registered manager led by example, creating, and embedding a culture where people felt valued, and their individual contributions recognised. Staff and managers ensured the service was safe by assessing risks to people. Safe recruitment practices were not always followed. Staff knew and understood people well.
Recommendations
We have made 3 recommendations in relation to recruitment, infection prevention control and adapting service, design, decoration to meet people’s needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 03/12/2019 and this is the first inspection.
The last rating for the service under care uk community partnerships Ltd was good, published on 26/05/2017.
We undertook this inspection to assess that the service is applying the principles of right support right care right culture. We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.