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Yani Care Solutions Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 21 July 2021

About the service

Yani Care Limited is a domiciliary care agency providing supported living to adults with learning disabilities and/or autism in their own homes. Everyone who used the service received personal care. The organisation was also funded to provide social care, and support people in all aspects of daily living, such as meal preparation and household chores.

At the time of the inspection the service was supporting two people aged under 65 who lived in their own accommodation within their local community, which was not shared with anyone else.

People’s experience of using this service and what we found

Systems were in place to recruit staff safely. Recruitment processes were robust and helped to ensure staff were of suitable character and had relevant experience to work with vulnerable people. Staff had awareness of safeguarding and knew how to raise concerns. Steps were taken to minimise risks where possible. Risks to people's health and well-being were identified and monitored. Guidance was in place for staff on how to support people with these risks. People’s needs were comprehensively assessed before starting with the service; people and their relatives, where appropriate, had been involved in the care planning process.

People were supported by regular and familiar staff, which provided continuity of care. Staff had developed supportive relationships with people and knew them well; people received person-centred care as a result. Staff supported some people to access healthcare professionals when required and supported some people to manage their medicines safely. Staff were competent and had the skills and knowledge to enable them to support people safely and effectively. Staff received the training and support they needed to carry out their roles effectively and received regular supervisions, competency checks and appraisals; staff we spoke with confirmed this..

Staff promoted people's independence and treated them with dignity and respect. People were involved in making decisions about their care and involved in reviews to ensure their care plans met their needs and supported them to achieve outcomes. Staff supported people to access the community. People and their relatives were complimentary about the staff and their caring attitude. People’s care plans were person-centred and provided staff with the information they needed to provide care and support in a way that met people’s needs and preferences.

People knew how to make a complaint. There was an effective complaints process in place to deal with any complaints that might be raised in the future. The registered manager and staff were committed to providing high quality care and support for people. The service had an open and supportive culture. Systems were in place to monitor the quality and safety of care delivered. There was evidence of improvement and learning from any actions identified.

The provider and registered manager followed governance systems which provided effective oversight and monitoring of the service. These governance systems and processes were robust and identified areas of the service where improvements were needed. The registered manager completed a range of audits to ensure the service provided to people was safe and effective and to drive improvements in the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The

Inspection areas

Safe

Good

Updated 21 July 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 July 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 July 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 July 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 July 2021

The service was well-led.

Details are in our well-led findings below.