Samuel Hobson House

Samuel Hobson House is a residential care home providing personal care to up to 39 people. The service provides support to adults with a range of needs including people who have dementia. At the time of our inspection there were 36 people using the service.

People’s experience of the service and what we found:

People were safeguarded from abuse and avoidable harm. The provider assessed risks to ensure people were safe. Staff took action to mitigate any identified risks.

There were enough staff on duty to meet people's needs. Staff involved in handling medicines had received training around medicines. The provider was supporting people living at the service to minimise the spread of infection. People were able to receive visitors without restrictions in line with best practice guidance. There were systems in place to identify when things went wrong.

People's needs were assessed, and care plans were in place which contained information about the level of support required. The service made sure staff had the skills, knowledge and experience to deliver effective care and support. People had a variety of food and drink to meet their needs. The provider worked effectively with other agencies. People’s individual needs were met by the adaption, design and decoration of the premises. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated well and respected as individuals. Where possible, people were involved in daily decision making. People’s privacy, dignity and independence were respected and promoted.

People achieved good outcomes from their care. Care plans contained clear information about how best to support people with their communication needs. People were supported to maintain relationships, follow their interests and take part in activities that were relevant to them. People’s concerns and complaints were listened to, responded to and used to improve the quality of care. People were supported at the end of their life to have a comfortable, dignified and pain free death.

The provider had a clear management structure that monitored the quality of care to drive improvements in service delivery. An improvement plan was in place following a visit from the local authority. There was a positive and open culture at the service. The provider understood and met the duty of candour. Staff worked with external professionals which included GPs, speech and language therapists and district nurses.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 January 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

We found the following examples of good practice

• The visiting policy had been shared with relatives. This included a visitor risk assessment, booking system and details of the procedure to be followed to keep people safe.

• When visits had been restricted other methods were used to ensure people maintained contact with their loved ones such as, video/phone calls and window visits. The registered manager kept in regular contact with relatives to provide updates on their relative’s wellbeing.

• Zoning and cohorting of staff was in place to ensure the risk of cross transmission was reduced.

• The environment was well maintained and clean. Additional cleaning of regular touchpoints was completed to lower the risk of cross transmission.

• Staff were supported by the registered manager to lower any anxieties and the provider had implemented an internal health and wellbeing service for staff to access if needed.

• Infection Prevention and Control policies and procedures were in place and were regularly reviewed to ensure they contained up to date guidance for staff.