• Doctor
  • GP practice

North End Medical Centre

Overall: Good read more about inspection ratings

160 North End Road, London, W14 9PR (020) 7385 7777

Provided and run by:
H&F Partnership

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about North End Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about North End Medical Centre, you can give feedback on this service.

13 May 2022

During a routine inspection

We carried out an announced inspection at North End Medical Centre from 11 – 13 May 2022. Overall, the practice is rated as Good.

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Outstanding

We have not previously inspected this service.

Why we carried out this inspection

The practice was newly registered in 2018 following the formation of the H&F Partnership which provides the service. This inspection was a comprehensive inspection covering all key questions.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video conferencing
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A short site visit
  • Talking to patient representatives and other stakeholders by telephone interview.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we inspected
  • Information from our ongoing monitoring of data about services
  • Information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall

We rated the practice as Outstanding for providing a well-led service because:

  • The leaders inspired staff to provide high quality care that met patients’ complex needs.
  • The partnership had redesigned the organisation of clinical care to provide a more holistic service to patients with complex needs.
  • There was strong collaboration across teams, practice sites and with external stakeholders to improve the quality of care and the patient experience.
  • Staff told us they received excellent support and encouragement from colleagues and leaders.
  • There were opportunities and pathways for staff to develop specialist knowledge and leadership skills.
  • There was a focus on learning, research and innovation and a willingness to experiment and pilot new ideas for the benefit of patients.

We rated the practice as Good for providing safe, effective, caring and responsive services because:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic.
  • Patients could access care and treatment in a timely way.

Whilst we found no breaches of regulations, the provider should:

  • Ensure that it can demonstrate that clinicians monitor patients with hypothyroidism in a timely way in line with national guidelines.
  • Ensure that electronic results and documents are filed on the electronic system promptly to avoid confusion.
  • Continue work to increase the uptake of childhood immunisations and cervical screening.
  • Explore ways to re-engage patients following the COVID-19 pandemic.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care