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Humbercare Ltd Hull Office Good

Inspection Summary


Overall summary & rating

Good

Updated 10 April 2020

About the service

Humbercare Ltd Hull Office provides help and support to adults with a variety of complex needs who may need an intensive care and support package to maintain their independence whilst living within the local community. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People continued to be kept safe from avoidable harm and abuse and staff appropriately managed risks. People’s medicines were stored and administered safely. There was a small consistent team of staff who knew people well.

Staff had the required skills and knowledge to meet people’s needs. Staff could ask for support when needed, had regular supervision and an annual appraisal. Support was tailored to people’s needs and people had access to appropriate healthcare services. Staff were regularly updated about people’s needs and helped people with their dietary needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, caring, respectful and supported people in a non-judgemental manner. People were treated as individuals and staff had a positive regard for equality and diversity. People’s independence was promoted, and their privacy and dignity were maintained.

People were encouraged to access local groups and facilities to maintain their relationships and reduce the risk of social isolation. Staff worked with people to set and achieve their goals. Complaints processes were in place and end of life care plans were being developed.

The was a positive and supportive culture within the service. The management team encouraged honesty and openness which was embedded throughout the service. Systems were effective in ensuring the quality of the service was maintained. All opportunities to develop the service were used and the views of people who used the service, staff and stakeholders were considered. The management team worked in partnership with local organisations to help develop and improve other local organisation services.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 13 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 10 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 10 April 2020

The service was well-led.

Details are in our well-led findings below.