Updated 18 November 2025
Date of Assessment: 25 November 2025 to 8 December 2025. Walfinch Hampstead Camden is a domiciliary care service. It provides support and personal care to older people living in their own homes, some of whom live with dementia. At the time of our assessment there were 5 people receiving personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with personal care; help with tasks related to personal hygiene and eating.
We conducted this assessment to follow up on concerns we identified at the last inspection. These included a breach of Regulation relating to safe care and treatment. The last rating for this service was requires improvement (published 13 December 2021). At this assessment we found improvements had been made and the provider was no longer in breach of Regulation. The overall rating for the service has changed to good.
Appropriate systems were now in place for people to receive medicines as prescribed. An electronic system was in place to monitor medicines administration and management had oversight of this. People received person centred care and support delivered by a staff team who treated them with dignity and respect. People's relatives told us care staff were kind, caring and professional. The provider had a good learning culture. There was an open culture where people and relatives were encouraged to provide feedback and speak openly about their experience of care and support.
There were enough staff with the right skills, qualifications and experience. Management made sure staff received training and regular supervision to provide high-quality care and make improvements. People and those important to them were involved in the assessment of their needs. Management carried out assessments considering people’s communication and spiritual needs, their preferences and health needs.
Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.
Staff understood the principles of the Mental Capacity Act and involved those important to people regarding decisions made in people’s best interests where they did not have capacity. Staff said they felt supported by the registered manager and felt valued working at the service.
Governance systems were in place to help monitor care provision. The service sought feedback from people and relatives as part of their quality monitoring to help ensure people were satisfied with their care and identify issues without delay. The culture in the service was positive. The registered manager was open and transparent and welcomed feedback.