About the service Reed Specialist Recruitment Ltd - Community Care – Manchester is a domiciliary care agency. It was providing personal care and the treatment of disease, disorder or injury to 13 children and adults at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do receive personal care, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were safe while being supported by the service. Staff were recruited safely and were aware of how to raise any concerns they had in relation to people’s health, safety and welfare. Safeguarding processes were in place and staff felt confident to report any concerns. Risk assessments captured risks people presented and how to mitigate risk. Infection control was well managed.
Staff received an induction and training to enable them to fulfil their job role. Staff received regular supervision and support from the registered manager. People received a robust assessment to ensure the provider could meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives told us the staff were caring and their relation had formed good relationships with them. People were supported to communicate with their chosen form of communication and people were treated with dignity and respect. Staff built relationships with families.
Care plans highlighted people’s needs and staff told us they were updated when required. Staff could describe how they cared for each person in line with their care plan. Complaints were acknowledged and responded to.
The provider understood their responsibilities under their registration and retained oversight of the service through audit and monitoring. Staff felt supported and could speak with the registered manager with confidence. The provider was continually reviewing the service against their improvement plan which highlighted areas to improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
Since the last inspection, the provider has moved their registered premises. The last rating for the service at the previous premises was good (published on 13 April 2019).
Why we inspected
This was a planned inspection based on the date the service was re-registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.