You are here

Independent Care and Support Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 23 January 2018

The inspection took place on 19 and 21 December 2017. This inspection was announced.

This service is a domiciliary care agency based at an office in Strood. It provides personal care to people living in their own homes. This included older people, younger adults and people with complex health needs such as epilepsy, diabetes and physical disabilities. There were 84 people using the service at the time of our inspection.

The registered manager was employed at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last Care Quality Commission (CQC) inspection on 21 October 2015, the service was rated as Good in all of the domains and had an overall Good rating.

At this inspection we found the registered manager and provider had consistently monitored the quality of their service to maintain a rating of Good.

Independent Care and Support offered an inclusive service. The staff followed policies about Equality, Diversity and Human Rights.

The registered manager was consistent in measuring the quality of people’s experiences and continued to work at putting people at the heart of the service.

The quality outcomes promoted in the providers policies and procedures were monitored by the registered manager. There continued to be multiple audits undertaken based on cause and effect learning analysis, to improve quality. Staff understood their roles in meeting the expected quality levels and staff were empowered to challenge poor practice.

The registered manager consistently understood their responsibility to comply with the requirements of the Mental Capacity Act 2005 (MCA).

People, their relatives and health care professionals had the opportunity to share their views about the service either face-to-face or by telephone.

There continued to be enough staff deployed to meet people’s physical and social needs. Emergency backup systems continued to be operated to allow care to continue at all times.

The registered manager checked staff’s suitability to deliver personal care during the recruitment process. People’s medicines were managed and administered safely.

The registered manager continued to train staff so that they understood their responsibilities to protect people from harm. Staff were encouraged and supported to raise any concerns. Staff understood the risks to people’s individual health and wellbeing and risks were clearly recorded in their care plans.

People were consistently supported to eat and drink according to their assessed needs. Staff supported people to maintain a balanced diet and monitor their nutritional health.

Staff continually received training that matched people’s needs effectively and staff were supported with supervision and with maintaining their skills.

Management systems were in use to minimise the risks from the spread of infection, staff received training about controlling infection and carried personal protective equipment like disposable gloves and apron’s.

Inspection areas

Safe

Good

Updated 23 January 2018

The service remains Good

Effective

Good

Updated 23 January 2018

The service remains Good

Caring

Good

Updated 23 January 2018

The service remains Good

Responsive

Good

Updated 23 January 2018

The service remains Good

Well-led

Good

Updated 23 January 2018

The service remains Good