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Archived: St Margarets Homecare Selby

Overall: Good read more about inspection ratings

Unit 22-24, Selby Ironworks Business Centre, Ousegate, Selby, YO8 4NN (01757) 210841

Provided and run by:
Mr John Kneller & Mrs Wendy Margarita Kneller

Important: The provider of this service changed. See new profile

All Inspections

19 October 2021

During a routine inspection

About the service

St Margaret’s Home Care is a domiciliary care agency, providing care and support to people living with physical disabilities, or dementia and older people. At the time of this inspection there were 62 people using the agency.

Not everyone who used the agency received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The registered manager assessed, monitored and reduced risk to people’s health and safety. The management team carried out regular reviews and spot checks to ensure the quality of the agency, and the safety of people who used it, were maintained to a high standard.

People had input to their care and support and their wishes and choices were listened to and actioned. Care plans and risk assessments were in place and reviewed. People told us care workers were good at ensuring changes to their needs were recognised and records were updated straight away. The management team monitored this and completed regular audits.

People confirmed that they had a tailored package of care to meet their needs. Without exception, people said they felt safe and care workers were respectful.

People received their medicines safely and their health was well managed.

People told us they received good consistent care from friendly care workers who went out of their way to assist them. Relatives and people said the agency was reliable and efficient. They had good communication with the office and received regular updated information during the Coronavirus pandemic.

People said their care workers were skilled and competent. Care workers had received appropriate induction, training and support to enable them to carry out their role.

People were supported to have maximum choice and control of their lives and care workers supported them in the least restrictive way possible. The policies and systems in the agency supported this practice.

People, relatives and care workers told us the management team were approachable and listened to them when they had any concerns. All feedback was used to make improvements to the agency.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This agency was registered with us on 22/11/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the fact this was a new agency and yet to be rated.

Follow up

We will continue to monitor information we receive about the agency until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.