We carried out a review of the data available to us about Magna Homecare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Magna Homecare Limited, you can give feedback on this service.
Magna Homecare Limited is a domiciliary care provider. It provides personal care to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, seven people were receiving a personal care service.
People’s experience of using this service and what we found
Risks to people's health and wellbeing were assessed and plans were in place to monitor people and to assist them in a safe manner, staff knew how to move people safely. People were involved in their assessment and care planning.
There were enough staff to effectively meet the current packages of care which supported people's needs. Staff were supported and trained to ensure they had the skills to support people effectively.
Staff were aware of how to report any concerns about neglect or abuse and were confident if they raised a concern, it would be addressed.
Where people received assistance to take medicines, records were kept so this was done safely. When people required assistance to eat or drink, this was planned to meet their preferences and their current assessed need.
People were appreciative of their carers; they were supported by a regular team of staff and calls were generally on time and for the agreed length.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were systems in place to further monitor and drive improvement through auditing. There was a complaints procedure in place. People were involved and asked for their feedback when in receipt of the service. This helped the provider develop and tailor the service.
The provider had implemented effective infection and prevention control measures in line with government guidelines around the COVID-19 pandemic. Staff had access to sufficient supplies of Personal Protective Equipment (PPE) and received regular updates from the provider on the management of risks related to COVID-19.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 6 December 2019 and this is the first inspection.
Why we inspected
This was a planned inspection, the first comprehensive ratings inspection for the service.
We looked at infection prevention and control measures under the Safe key question. We look at this in our inspections, even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.