Hazel End Care Home is a residential care home providing the regulated activity of personal care for up to 66 people. The service provides support to older people, some of whom may live with dementia. At the time of our inspection there were 65 people using the service.
Hazel End Care Home is a purpose-built care home. Bedrooms are spread over three floors. One floor specialises in caring for people living with dementia.
People’s experience of using this service and what we found
People and relatives were satisfied with the care and support provided. Staff were kind and attentive to people’s needs. People and their relatives said there were enough staff available to meet people’s needs. Staff were trained and felt supported.
Where people were at risk of sustaining pressure sores or experiencing falls, the staff and management team worked closely with external professionals such as GPs and community nursing teams to help ensure people had the best care and support as possible.
People said they felt safe and staff were aware of how to promote people’s safety. Regular checks were completed to help ensure staff worked in accordance with their training and health and safety guidance.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Complaints were responded to appropriately and people felt confident to make a complaint if needed. Feedback was sought through a variety of means including face to face meetings and quality surveys.
Feedback received from people, relatives, staff and external professionals about the registered manager and staff team was positive. There was an open culture in the home and an expectation that people were supported in a person-centred way. Staff were clear about their roles and the management team engaged well with the staff team and external agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 08 April 2022).
Why we inspected
We had received concerns in relation to the management of pressure area care and minor injuries occurring in the home. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hazel End Care Home on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.