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Inspection carried out on 10 May 2021

During a routine inspection

About the service

The Meadowgate Centre is a care home providing personal care and rehabilitation services for up to 40 young adults and older adults. The care home is an adapted building accommodating people across two floors. It supports people with recovery following serious illness or a stay in hospital.

At the time of inspection 18 people were living at the service.

People’s experience of using this service and what we found

People were exceptionally positive about the support they received from highly skilled staff. The service worked very well with other agencies to provide joined up care and had contributed to reduced hospital admissions for people. Staff went above and beyond to support people back into their own homes.

Staff were extremely well supported to carry out their roles. They were highly skilled and flexible in their approach to providing care to people. Consultation had been carried out to ensure the environment maximised the potential to support people’s recovery and rehabilitation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People said they felt safe at all times because they received the best care. Staff proactively monitored and reviewed risks to people. Medicines were safely managed. There were always lots of staff on duty. Learning took place whenever incidents occurred. Good infection control procedures were in place.

People’s care was at the heart of the service. They had choice in all aspects of their care. Activities and goal setting were used to aide recovery. These measures led to positive outcomes for people.

Quality assurance measures supported the delivery of good care. Leaders were highly skilled, and staff worked extremely well together. Good procedures were in place for seeking feedback and raising concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 November 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 3 February 2021

During an inspection looking at part of the service

The Meadowgate Centre is a care home providing personal care and rehabilitation services. It supports people with recovery following serious illness or a stay in hospital. It can accommodate up to 40 people, and 11 people were using the service when we visited.

We found the following examples of good practice.

• Effective systems were in place to prevent visitors from catching and spreading infections.

• People were safely admitted into the service and isolated and shielded when needed.

• Personal protective equipment (PPE) was in place and staff were trained to use it.

• The wellbeing of people and staff was supported in the provider’s infection prevention and control systems.

• People and staff were regularly tested for coronavirus.