UKSKIN Birmingham

Updated 26 May 2022

UKSKIN Birmingham is the registered provider and is located at Eaton House, 67 Valentine Road, Kings Heath, Birmingham, B14 7AJ. The service registered with the Care Quality Commission in January 2020 to provide the following regulated activities:

• Diagnostic and screening procedures
• Surgical procedures
• Treatment of disease, disorder or injury

UKSKIN Birmingham provides treatment for men and women over 18 years of age and specialises in skin and body treatments such as skin lesions, skin cancers, skin excess and body sculpting.

The service is provided from a two storey fully converted building which is shared with another organisation. UKSKIN provides services on the ground floor with consultation rooms and minor surgery rooms, with additional office space on the first floor. The service is centrally located and there is on-site parking. Services available are on a prebookable appointment basis. Patients can book appointments directly with the service by telephone or via the website. The clinic is staffed by a clinic manager, medical director, business development manager, a nurse, an operating department practitioner, a healthcare assistant, a front of house and two patient coordinators.

The service opening hours are Monday, Wednesday and Friday 9.30am to 6pm, Tuesday and Thursday 9.30am to 7pm and Saturday 9am to 4pm.

The website address is: www.ukskin.co.uk

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking account of the circumstances arising from the pandemic, and in order to reduce risk we have conducted our inspection differently. This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

• Requesting evidence from the provider
• A shorter site visit

During the inspection:

• We spoke with the provider, clinicians and the administration staff.
• Reviewed key documents which support the governance and delivery of the service
• Made observations about the areas the service was delivered from
• Looked at information the service used to deliver care and treatment plans

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 26 May 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at UKSKIN Birmingham on 19 May 2022 as part of our inspection programme.

UKSKIN Birmingham is a private medical clinic for over 18s offering a range of treatments for the skin and body such as skin lesions, skin cancers, skin excess and body sculpting.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of diagnostic and screening procedures, treatment of disease, disorder or injury and surgical procedures.

Dr Braham Ouali is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Policies and procedures were in place to support the delivery of safe services.
• The premises and equipment were well maintained, and appropriate risk assessments were undertaken to ensure the safety of patients and staff.
• The practice had systems and processes in place to minimise the risk of infection and had put in place additional measures during the COVID-19 pandemic.
• Patients received effective care and treatment that met their needs.
• There were systems in place for identifying, acting and learning from incidents and complaints to support service improvement.
• Staff treated patients with kindness, dignity and respect.
• The practice organised and delivered services to meet patients’ needs.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care